Privacy Policy

Prime Vector Technologies Privacy Policy

Effective Date: May 5, 2025.

At Prime Vector Technologies, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our text messaging program.

1. Information We Collect
We collect information from you in various ways when you interact with us, including:

Information You Provide Directly: We collect information you voluntarily provide to us, such as:

Contact information (e.g., your name, email address, phone number, postal address) when you fill out forms, contact us, or create an account.
Information related to your support tickets, including the details of your inquiry and communications.
Payment and billing information (if applicable).
Any other information you choose to provide to us.

Information Collected Automatically: When you visit our website or use our services, we may automatically collect certain information, including:

Log data (e.g., IP address, browser type, operating system, referring URLs, pages visited, dates and times of access).
Device information (e.g., device type, unique device identifiers).
Usage data (e.g., how you interact with our website and services).
Cookies and similar tracking technologies (see our section on Cookies in this Privacy Policy for more details).

Information from Third Parties: We may receive information about you from third parties, such as our service providers, business partners, or publicly available sources.

2. How We Use Your Information
We use the information we collect for various purposes, including:

Providing, operating, and maintaining our website and services.
Processing and managing your support tickets and inquiries.
Communicating with you, including responding to your questions and providing updates (such as through our Text Messaging Program, as described below).
Processing transactions and sending you related information (if applicable).
Improving, personalizing, and expanding our website and services.
Understanding and analyzing how you use our website and services.
Developing new products, services, features, and functionality.
Sending you technical notices, updates, security alerts, and administrative messages.
For compliance purposes, including enforcing our terms and conditions and other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
For other purposes with your consent.

3. How We Share Your Information
We may share your information with third parties in the following circumstances:

With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer support, and marketing assistance. These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Our Rights: We may disclose your information to enforce our Terms of Service, protect our rights, privacy, safety, or property, and that of our affiliates, you, or others.
In Connection with a Business Transaction: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may share your information with other third parties when we have your consent to do so.
We will not sell, share, or rent your Personally Identifiable Information (PII) to third parties for the purpose of marketing.
Text Messaging Program Data and Sharing
When you participate in our Text Messaging Program, as described in our SMS Terms and Conditions, we collect and process certain information, primarily your mobile phone number and message content related to support inquiries.
We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign (i.e., providing you with support ticket updates via SMS). This means your phone number and text message content related to the Program will not be shared with third parties for marketing or promotional purposes.
However, we may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as platform providers, phone carriers, and other vendors involved in delivering text messages. These third parties are contractually obligated to use your data only for the purpose of providing the messaging services and in accordance with this Privacy Policy.
No phone/mobile number information collected through the Text Messaging Program will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes.

4. Data Security
We have implemented reasonable security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal data. To exercise these rights, please contact us using the contact information provided below.

7. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under this age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us:

By Email: support@primevectortech.com
By Phone: 970-408-2150
By Mail: 5499 Mills Lake Ct, Timnath, CO 80547